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Privacy & Policy
Customer Service
CopticBook is the best place
to shop, anywhere, anytime. Our stores are open 24 hours a day, 7 days a week, 365
days a year, and you can shop from the convenience of your own home. Browse quickly
and easily through your favorite stores and the best brands.
Have a question? We're here
for you! We want to make your online shopping experience as pleasurable as possible.
We hope you can find the answers to your questions here. If not, please
contact us -- We welcome your
feedback
Thank you for your interest in our line of products and please let us know if we
can help you with any of your needs.
Call us now at
+002 02 33441461
Mail us if you have any inquiry
to Address
or
e-mail Us
Our Service Standards
Our merchandise have been
carefully selected because our aim is to provide you with the best shopping experience
possible. We have set a standard for what online customer service should be, our
staff will do their best to meet or exceed this high level of service. This includes,
but is not limited to unsolicited bulk e-mail policy and any policies specific to
children and teens.
We conduct all transactions in a secure environment, using a secure commerce server
and encryption technology.
We receive orders electronically, process them promptly, and provide order confirmation
within 1 or 2 business day of receipt. This includes, but is not limited to, notifying
customers of any back-ordered items and/or substitution offers. We ship the exact
product ordered at the price displayed, unless customer approves substitution.
We deliver all merchandise in professional packaging.
All packages should arrive undamaged and neatly packed, barring any shipping disasters.
We respond to customer service e-mails and phone calls within 1 or 2 business days
of receipt.
We monitor our merchants and pay close attention to member feedback. If for some
unpredictable reason we fail to satisfy you, we want to know about it so we can
take appropriate action. Let us know if your shopping experience at copticbook is
less than perfect!
How does we make shopping online so safe?
copticbook helps to protect you from transaction
fraud by providing a secure and safe environment for credit card purchases. When
making a purchase through us, the use of a secure browser scrambles any information
that you provide to us. As a result, in the highly unlikely event that an unauthorized
person intercepts the transmission, he/she won't be able to read or to understand
any of your personal information.
Returns Policy
We offer
1- money back and returns for Personalized
cartouches.
2- No question will be Asked
4- buyer should pay for the shipping back charges
3- All returns must be made within 30 days of receiving the Shipment
We want you to love the gift you've received.
If, for any reason, you would like to exchange or return it, we are happy to replace
it with another selection or refund the credit card used for the purchase. Just
repack the gift in its original packaging (if possible) with the packing slip and
follow these simple steps: We can refund shipping costs only if the return is a
result of our error.
1- You need to send us an email requesting for a gift return (GR) number, and to
obtain the correct address for our Returns Department, before returning any item.
The RMA number on your package tells us what to do with it when we receive it. To
get the Number please send email with your product and purchase details to
copticbook
support
with the subject RETURN
2- Write down the gift return (GR) number given to you by the customer service
3- Include the GR number in the return shipping address
4- Send the gift back to us and For your security, please return your gift with
an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.
Shipping Policy
At copticbook we are committed to making
our goods available and affordable to anyone around the world. Therefore, CopticBook
has selected the FedEx to fill all of its shipping needs. We feel this provides
the most inexpensive service to our customers while still being extremely reliable
and professional in their delivery.
please take into account all of the following:
All orders will be shipped as soon as possible but it will also take
1-2 working days after order has been placed.
International Shipping:
We are located in Egypt our shipping
servers cover all over the world our service cover North America, Canada , Australia,
Europe , Middle East & Other Country please allow approximately 2-5 working
Days for delivery All over the world with very fast service with FedEx.
Shipping Cost Calculation
The cost of shipping is calculated as the
growth Wight of the goods multiplied by the unit price of kilo gram for shipping
from our country Egypt to the buyer's countery through FedEx company . Kilo gram
price goes down for large wights, all wieghts under 1/2 kilo is treated as 1/2 kilo
Example:
1- Wights under 0.5kg is treated is 0.5kg.
5 Book ----> wieghts 0.5 kg = 1 Book -----> weight 0.1 kg
2- Wights cost grows slower than weights .
0.5 kg -----> costs 16$
1 kg -----> costs 27.2$ Not 32$
2 kg -----> costs 48.03$ Not 64$ Or 54.4$ ...
and so on.
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