Customer Service

CopticBook is the best place to shop, anywhere, anytime. Our stores are open 24 hours a day, 7 days a week, 365 days a year, and you can shop from the convenience of your own home. Browse quickly and easily through your favorite stores and the best brands.

Have a question? We're here for you! We want to make your online shopping experience as pleasurable as possible. We hope you can find the answers to your questions here. If not, please contact us -- We welcome your feedback
Thank you for your interest in our line of products and please let us know if we can help you with any of your needs.

Call us now at
+002 02 33441461
Mail us if you have any inquiry
to Address

or e-mail Us

Our Service Standards 

Our merchandise have been carefully selected because our aim is to provide you with the best shopping experience possible. We have set a standard for what online customer service should be, our staff will do their best to meet or exceed this high level of service. This includes, but is not limited to unsolicited bulk e-mail policy and any policies specific to children and teens.
We conduct all transactions in a secure environment, using a secure commerce server and encryption technology. 
We receive orders electronically, process them promptly, and provide order confirmation within 1 or 2 business day of receipt. This includes, but is not limited to, notifying customers of any back-ordered items and/or substitution offers. We ship the exact product ordered at the price displayed, unless customer approves substitution. 
We deliver all merchandise in professional packaging.
All packages should arrive undamaged and neatly packed, barring any shipping disasters. 
We respond to customer service e-mails and phone calls within 1 or 2 business days of receipt. 
We monitor our merchants and pay close attention to member feedback. If for some unpredictable reason we fail to satisfy you, we want to know about it so we can take appropriate action. Let us know if your shopping experience at copticbook is less than perfect! 

How does we make shopping online so safe? 

copticbook helps to protect you from transaction fraud by providing a secure and safe environment for credit card purchases. When making a purchase through us, the use of a secure browser scrambles any information that you provide to us. As a result, in the highly unlikely event that an unauthorized person intercepts the transmission, he/she won't be able to read or to understand any of your personal information.

 

Returns Policy 

We offer

1- money back and returns for Personalized cartouches.
2- No question will be Asked
4- buyer should pay for the shipping back charges
3- All returns must be made within 30 days of receiving the Shipment

         We want you to love the gift you've received. If, for any reason, you would like to exchange or return it, we are happy to replace it with another selection or refund the credit card used for the purchase. Just repack the gift in its original packaging (if possible) with the packing slip and follow these simple steps: We can refund shipping costs only if the return is a result of our error.
1- You need to send us an email requesting for a gift return (GR) number, and to obtain the correct address for our Returns Department, before returning any item. The RMA number on your package tells us what to do with it when we receive it. To get the Number please send email with your product and purchase details to copticbook support with the subject RETURN
2- Write down the gift return (GR) number given to you by the customer service
3- Include the GR number in the return shipping address
4- Send the gift back to us and For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.

 

Shipping Policy 

At copticbook we are committed to making our goods available and affordable to anyone around the world. Therefore, CopticBook has selected the FedEx to fill all of its shipping needs. We feel this provides the most inexpensive service to our customers while still being extremely reliable and professional in their delivery.

please take into account all of the following:
All orders will be shipped as soon as possible but it will also take 1-2 working days after order has been placed.
International Shipping: We are located in Egypt our shipping servers cover all over the world our service cover North America, Canada , Australia, Europe , Middle East & Other Country please allow approximately 2-5 working Days for delivery All over the world with very fast service with FedEx.

 

Shipping Cost Calculation 

The cost of shipping is calculated as the growth Wight of the goods multiplied by the unit price of kilo gram for shipping from our country Egypt to the buyer's countery through FedEx company . Kilo gram price goes down for large wights, all wieghts under 1/2 kilo is treated as 1/2 kilo

Example:

1- Wights under 0.5kg is treated is 0.5kg.
    5 Book ----> wieghts 0.5 kg = 1 Book -----> weight 0.1 kg

2- Wights cost grows slower than weights .
    0.5 kg  -----> costs 16$ 
    1 kg  -----> costs 27.2$  Not 32$
    2 kg  -----> costs 48.03$  Not 64$ Or 54.4$  ... and so on.